The family members are vital upon admission as we rely on them to give us information about special diets, food allergies, and the new resident's daily care routines.  The family also need to give us direction with regards to End of Life Care.  Furthermore, families need to assign a point of contact for the home, a member of the family that is a Power of Attorney or Substitute Decision Maker that is the home first point of contact.  The family's role is to work in conjunction with the home to help us provide the best possible care for the resident.     It is strongly recommend that residents arrange to have legal power of attorney for personal care and power of attorney for property at the time of admission.  When completed, the home will require a copy. 

The Ontario Ministry of Health and Long Term Care sets accommodation rates annually.  The Residency Agreement is signed on the day of admission and reviewed annually at the annual care conference. Resident monthly accommodation fees are due on the first of each month. A rate reduction is available if a resident is unable to afford the maximum basic or ward rate.  Reductions are based upon income levels as the actual level of income will determine the actual rate paid.  The latest available Revenue Canada “Notice of Assessment” is required to establish this rate.